Principle #1 FINANCE: Achieve Financial Balance
Balance your operating expenses against net profit for the highest available yield without compromising your people, customers, suppliers, processes or levels of quality.
Principle #2 STRUCTURE: Maintain a Flat Organization
Balance your organizational structure so no one is more important than the next and everyone shares in the responsibilities and rewards of the company’s performance to the degree of their contribution.
Principle #3 BUSINESS LEADER: Lead from the Center
Strive for balance in the eight corridors of the four workrooms within your company by focusing leadership in the center, not from the top down.
Principle #4 BUSINESS OWNER: Safety first – Profit Second
Aspire for safety through balance by utilizing predictable, measurable, sustainable practices and limiting growth to 20% per year so you can work by choice, not by necessity.
Principle #5 PRODUCT MANAGEMENT: Make One Profitably
Balance your production/service costs, inventory levels, and demand for supplier performance against your margin costs to optimize your potential net earnings.
Principle #6 PRODUCTION: Make One Error Free
Focus on balancing processes, training and fail-safing to eliminate the opportunity for error and ensure the greatest long-term, sustainable financial gain.
Principle #7 SYSTEMS: Create Effective Systems For Everything
Eliminate and reduce eight common wastes to balance the output levels needed to meet customer demand without having to incur additional costs.
Principle #8 LEADERSHIP DEVELOPMENT: Lead People – Manage Things
Balance and motivate your team by fully engaging, empowering, equipping and holding them accountable to performance metrics in their areas of greatest skill.
Principle #9 MARKETING: Seek Opportunity by Potential and Balance
Target 10 non-overlapping revenue sources you can comfortably serve while creating balanced markets by focusing on lead value over lead quantity.
Principle #10 SALES: Sell the Relationship – Negotiate the Order
Focus on buyer relationships, not product sales, and balance your margins against revenue for long-term predictability.
Principle #11 CUSTOMER SERVICE: Satisfy with each Transaction
Balance the immediate need with evidence of customer satisfaction by always including six critical non-negotiables and five negotiables in every transaction.
Principle #12 CUSTOMER CARE: Keep Customers for Life
Stabilize, secure and continually grow your existing customers by balancing your resources to provide six necessary expectations with five helpful surprises that keep customers for life.